Diagnostic Central

Thank you for purchasing from Diagnostic Central.

Return eligibility

To be eligible for a refund, the product must be returned within 14 calendar days of purchase. It must be returned in the same condition in which it was received and must not be damaged in any way.

If the product is damaged, or the return is initiated after 14 calendar days have passed, you will not be eligible for a refund under this policy.

Inspection and refunds

Once we receive the returned item, we will inspect it and notify you of the outcome. Where a refund is approved, it will be processed within seven days and issued using the original payment method. Your bank or card provider may take additional time to credit the funds to your account.

Use of diagnostic and remapping equipment

This policy is intended to prevent equipment being purchased, used to diagnose or remap vehicles, and then returned for a full refund. Our systems produce usage logs. If a returned item is found to have been used in this way, £50 GBP will be deducted from the refund for each module used.

Key programmers and mileage-correction equipment

Due to the nature of key programmers and mileage-correction units, these products cannot be returned once the seal has been broken. This condition prevents equipment being used to program a vehicle and then returned for a refund.

Damage, blacklisting and battery instructions

Any buyer who fails to follow the supplied instructions and causes damage to, or blacklists, a unit or any of its parts—including batteries—will be charged for the resulting damage.

Postage charges

Postage charges are not refundable.

Requesting a return or refund

To request a return or refund, use our Request a Return form. The form collects your full name, address, order number, purchase date, product details and reason for return.

A return cannot be processed without the required information. Do not send an item back until return instructions have been provided.